Terms of service

Last Updated: August 10, 2026

Welcome to Little Moments Balloon Co. These Terms & Conditions outline the policies and guidelines for placing an order with us. By placing an order through our website, you acknowledge that you have read and agreed to these terms.

1. Orders & Payment

All orders must be placed through our website or through another approved ordering method provided by Little Moments Balloon Co.

Orders are not considered confirmed until payment has been received and the order has been accepted by Little Moments Balloon Co.

Because many of our arrangements are prepared specifically for each customer and event, please review your order carefully before completing your purchase.

We reserve the right to contact you if additional information is needed to complete your order.

Right to Refuse Service: Little Moments Balloon Co. reserves the right to refuse or cancel service or an order at our discretion, including when an order involves circumstances that may compromise the safety of our team, customers, products, or property, or when an order is inconsistent with our business policies. If we cancel an order before it has been fulfilled, any payment received will be refunded as appropriate.

2. Balloon Colors, Designs & Substitutions

We do our best to accurately represent our balloon colors, designs, and arrangements in photos. Actual colors may vary slightly due to photography, lighting, screen settings, and balloon material.

From time to time, a particular balloon, color, character, or design may become unavailable. If this occurs, we may substitute it with a similar balloon of equal or greater value while maintaining the overall look and feel of your arrangement.

For custom orders, we will make every reasonable effort to accommodate requested colors, themes, and designs. However, exact replicas of inspiration photos or previously created arrangements cannot always be guaranteed.

3. Custom Orders

Custom balloon arrangements are created specifically for each customer. Once production has begun, changes or cancellations may not be possible.

If you have a specific color, theme, character, size, or design request, please provide as much detail as possible when placing your order.

We may contact you if clarification is needed before preparing your arrangement.

4. Cancellations & Refunds

We understand that plans can change. Cancellation requests should be submitted as soon as possible.

Because balloon arrangements are often prepared specifically for an individual order, cancellations are subject to the following:

More than 72 hours before the scheduled delivery/pickup: A full refund may be provided.
Within 72 hours: A refund may not be available once balloons or materials have been purchased or preparation has begun.
Same-day cancellations or no-shows: Refunds are generally not available.

If an order has already been prepared, customized, or inflated, it may not be eligible for a refund.

If Little Moments Balloon Co. must cancel an order due to circumstances beyond our control, we will work with the customer to provide a replacement date, reasonable alternative, or refund as appropriate.

5. Delivery

Delivery is available within our designated service area and may be subject to a delivery fee.

Customers are responsible for providing an accurate delivery address and any necessary access instructions.

Please ensure that someone is available to receive the order when required. If we are unable to complete delivery because of an incorrect address, lack of access, inability to reach the recipient, or other circumstances caused by the customer, an additional delivery attempt or fee may apply.

Once the balloon arrangement has been successfully delivered to the requested location or recipient, responsibility for the arrangement transfers to the customer.

6. Weather & Outdoor Events

Balloons can be affected by extreme temperatures, direct sunlight, wind, rain, and other weather conditions.

This is particularly important in Southern Nevada, where extreme heat and direct sunlight can significantly affect balloons.

Little Moments Balloon Co. is not responsible for balloon damage caused by weather or environmental conditions after delivery.

For outdoor events, we may recommend alternative placement, timing, or balloon products when weather conditions could affect the arrangement.

If severe weather or unsafe conditions prevent us from safely completing a delivery, we will work with the customer to determine an appropriate alternative.

7. Balloon Safety

Balloons are not toys and can present a choking or suffocation hazard.

Children should always be supervised by an adult around balloons.

Keep uninflated and broken balloons away from children and pets. Immediately discard broken or deflated balloons.

Latex balloons may cause allergic reactions in individuals with latex sensitivities or allergies. Customers are responsible for notifying Little Moments Balloon Co. of any known latex allergy before placing an order.

Little Moments Balloon Co. is not responsible for injury, damage, or loss resulting from improper use, handling, storage, or supervision of balloon products after delivery.

8. Balloon Longevity

The lifespan of a balloon arrangement can vary depending on the type of balloon, temperature, sunlight, humidity, handling, and placement.

Latex balloons and helium-filled balloons naturally lose air or helium over time. This is normal and does not indicate a defect.

To help your balloons last as long as possible, keep them indoors when possible and away from direct sunlight, extreme temperatures, sharp objects, pets, and rough handling.

9. Product Quality & Damage

We inspect our arrangements before delivery or pickup and take pride in providing quality products.

If your arrangement arrives damaged or there is an issue with your order, please contact us as soon as possible—preferably within 24 hours of delivery—and provide photos of the issue.

We will review the situation and, when appropriate, work with you on a replacement, correction, or other reasonable resolution.

We cannot be responsible for damage that occurs after delivery due to weather, handling, pets, children, transportation, improper storage, or other circumstances outside our control.

10. Photos & Marketing

Little Moments Balloon Co. may photograph completed balloon arrangements for use on our website, social media, and other marketing materials.

We will make reasonable efforts to avoid including identifiable individuals, especially children, in marketing photographs without appropriate permission.

11. Intellectual Property

All original photographs, graphics, logos, written content, branding, and designs created by Little Moments Balloon Co. are the property of Little Moments Balloon Co. and may not be copied, reproduced, or used commercially without permission.

Some balloon products may feature licensed characters or trademarks owned by third parties. Little Moments Balloon Co. does not claim ownership of those third-party trademarks or characters.

12. Limitation of Liability

Little Moments Balloon Co. will make every reasonable effort to provide products and services as described.

To the fullest extent permitted by applicable law, Little Moments Balloon Co. is not responsible for indirect, incidental, or consequential losses arising from the use of our products or from circumstances outside our reasonable control.

Our responsibility for an individual order will generally be limited to the amount paid for that order, except where otherwise required by law.